Frequently Asked Questions
Find answers to common questions about our learning management system, courses, and platform features.
Do I get a certificate after completing a course?
Yes! Every course comes with a shareable certificate upon successful completion and meeting the course criteria. You can download it as PDF or share directly on LinkedIn.
Are the courses beginner-friendly?
Absolutely! We offer courses for all levels—beginner, intermediate, and advanced—with guided learning paths and step-by-step instructions.
Can I access the content after completing the course?
Yes, once enrolled, you'll have lifetime access to the course materials, updates, and any additional resources added to the course.
Can I download courses for offline viewing?
Yes! Our mobile app allows you to download course videos and materials for offline access. Perfect for learning on the go without internet connectivity.
How do I reset my password?
Click on 'Forgot Password' on the login page, enter your email, and we'll send reset instructions. Check your spam folder if you don't see the email within 5 minutes.
Can I change my email address?
Yes, you can update your email in Profile Settings > Account Information. You'll need to verify the new email address before the change takes effect.
How do I update my profile information?
Go to your dashboard and click on 'Profile Settings'. You can update your name, bio, profile picture, and other personal information from there.
What is your refund policy?
We offer a 30-day money-back guarantee if you're not satisfied with your purchase. Contact our support team within 30 days for a full refund, no questions asked!
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely with 256-bit encryption.
Are there any subscription plans available?
Yes! We offer monthly and annual subscription plans that give you access to our entire course library, plus exclusive content and priority support.
Why is my video not playing?
Try clearing your browser cache, disabling ad blockers, or switching browsers. Ensure you have a stable internet connection and the latest browser version installed.
What are the system requirements?
Our platform works on any modern browser (Chrome, Firefox, Safari, Edge). For mobile, we support iOS 12+ and Android 8+. No special software installation required.
How do I contact technical support?
You can reach our technical support team via the live chat feature, email at support@lms.com, or through the help center contact form. We respond within 24 hours.
Is there any free trial or free courses available?
Yes, we offer a selection of free courses and a 7-day trial for premium access plans. You can explore our platform risk-free before committing.
How is my personal data protected?
We use industry-standard encryption (SSL/TLS) to protect your data. We never share your information with third parties without consent. View our privacy policy for complete details.
Can I delete my account permanently?
Yes, you can permanently delete your account from Account Settings > Privacy. This action cannot be undone and will remove all your data and course progress.
Do you use cookies on the website?
Yes, we use essential cookies for functionality and analytics cookies (with your consent) to improve user experience. You can manage cookie preferences in your account settings.
How long does it take to complete a course?
Course duration varies from 2-50 hours depending on the topic and depth. Each course shows estimated completion time, and you can learn at your own pace.
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.